AV problems, diagnosed the way an engineer would.
SynTechAV troubleshoots enterprise AV and IT with an assistant built on real field experience across Dante, AES67, PTP, IGMP, Q-SYS, and Crestron. It resolves what it can, then hands the problem to a human engineer, with full context, when a room needs one.
“VC audio has an echo on the far end after the last firmware update.” Triaged in seconds.
Built for AV integrators, enterprise IT, and the teams who run the rooms across corporate, education, and healthcare.
The model
Common problems solved on the spot; the rest reach an engineer.
Most AV tickets follow patterns someone has seen a hundred times, and the assistant handles those instantly. The ones that need hands, judgment, or a live look are routed to an engineer who arrives already briefed.
Describe the symptom
You explain the problem in plain language, the way you would tell a colleague. The assistant asks the same follow-up questions an engineer would.
AI triage
It draws on a library of field-tested troubleshooting rather than generic web answers, then proposes the likely cause and the checks that confirm it.
Human escalation
When a problem needs a person, you get one over AR video assist or a remote session, with the full case history already in hand. You never start over.
What we do
One platform, from first symptom to fleet-wide visibility.
AI diagnostics
Symptom-to-cause troubleshooting based on real AV and IT experience, with the specific checks that confirm a fix.
Remote support
Live help over screen share or a remote session for residential and small-business sites, with the triage context carried in.
AR-assisted support
Point a phone at the rack and an engineer sees what you see, guiding the fix without a site visit.
Fleet monitoring
Real-time health across Q-SYS cores, the switch fabric, and endpoints, so faults surface before a meeting does.
Why it’s different
Answers from experience, not guesswork.
Generic chatbots guess. SynTechAV draws on knowledge written by working AV engineers: the failure patterns, the firmware quirks, and the instincts, like checking the PTP grandmaster first, that only come from commissioning real systems.
Every escalation makes it sharper. Each resolution feeds back in, so the assistant improves on the specific problems your rooms tend to have.
Subscription, clocking, and flow faults
Grandmaster and boundary-clock issues
Switch fabric and querier problems
Control and DSP patterns
See it triage a real problem.
Bring a recurring AV issue to a 20-minute demo and we will run it through live.