From first symptom to fleet-wide visibility.

AI diagnostics

Symptom to root cause, based on real field experience.

Describe the problem in plain language. The assistant asks the follow-up questions an engineer would, works through a library of field-tested troubleshooting, and returns the likely cause along with the checks that confirm and resolve it.

• Dante and AES67 subscription, clocking, and flow faults
• PTP grandmaster and boundary-clock diagnosis
• IGMP, multicast, and switch-fabric issues
• Q-SYS and Crestron control and DSP patterns

Remote support

A real engineer, with your context already loaded.

When triage is not enough, you can escalate to a live session over screen share or remote control for residential and small-business sites. The engineer arrives with the full case history, so you never repeat yourself or start from zero.

• Every session recorded and transcribed, with consent
• Resolution-tagged and fed back into the knowledge base
• Direct handoff from AI triage

AR-assisted support

We see what you see, without a site visit.

For enterprise sites where third-party remote access is off the table, AR video assist lets an engineer look through your phone at the rack, the patch panel, or the endpoint, and guide the fix step by step.

• Integrated with proven AR tools rather than a rebuilt one
• Live annotation on the real environment
• Suited to locked-down enterprise IT policies

Fleet monitoring

Faults surface before the meeting does.

Real-time health across Q-SYS cores, network fabric, and endpoints, correlated into one view and powered by the SynTechAV Orchestrator backend, so a failing mic or a dropped Dante subscription is caught early.

• Live device and stream health
• Multi-vendor correlation across AV and network
• Alerting before users notice